Frequently Asked Questions

Every product is shipped direct to you from the manufacturer to speed up wait times. We ask customers to allow for up to 28 days (40 days for dresses) but usually deliveries are within 15-20 days. As our manufacturers ship direct, we do not have options for next day or expedited delivery
This could be a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.
Don’t worry, you will receive a confirmation of your order by email shortly after you have placed your order. Please allow up to 30 minutes for this to arrive … please also check your spam folder, just in case
We do not have a retail store, we are an online business only
Please get measured properly before ordering. If you are in any doubt, we suggest you order your size + 1 (for example if you ‘think’ you are a size 12, order a size 14 … you can always have the dress altered locally if needed)
Before ordering any dress we suggest visiting a shop in person and trying on some styles to see what suits your figure and taste, then find a similar style on PromCave to order.

At PromCave we source as many styles of dresses as possible and the stock is constantly changing.

Because dresses are made to order we allow a cancellation period of 24 hours from when any order is placed. Contact us via email within this time frame if you wish to cancel.

If we receive a cancellation request after the 24-hour time frame then a refund won’t be processed as your order will have been started.

Please note all dress photos are realistic images of the dress and are true to life. They are sent to us by the manufacturers
Dresses are made to order. If a specific item is showing as out of stock or has been removed this means the manufacturing partner has a lot of orders and no additional capacity for manufacture for the moment – Dresses will appear back in stock when we can take more orders.
Our partner manufacturers are not exclusive to PromCave, so it is possible you find one of the dresses listed on another website, using the same stock photographs they send to us